2020 – 2025
Chief Operating Officer & Head of Strategy and Business Effectiveness
TIAA — Global Infrastructure Services
Senior operational leader for Global Infrastructure Services, translating enterprise direction into execution across a highly regulated, global environment. Directed continuity strategy for 16,000+ employees during COVID-19, oversaw a $450M+ annual portfolio, and built the executive scorecards that gave the board real-time visibility into cost, risk, and delivery.
2019 – 2020
Head of Governance, Risk & Compliance
TIAA — Global Infrastructure Services
Led governance and risk management for a global organization of 1,000+ associates, reducing overdue issue-management action plans from 80% to 0% within six months and strengthening regulator and board confidence.
2018 – 2019
Head of Portfolio & Business Operations
TIAA — Global Infrastructure Services, Automation Development
Established the operating foundation for a new infrastructure automation organization, delivering $10M+ in savings and building Agile adoption across 21 strategic initiatives.
2017 – 2018
Lead IT Project Manager, Production Services & Architecture
Mitchell Martin, Inc. (service provider to TIAA)
Led client-facing delivery of complex infrastructure and integration initiatives, building an automation program that generated $15M+ in labor efficiency gains and moved delivery teams to Agile and DevOps.
2017
Senior Systems Engineer, Mission-Critical Defense Programs
Indotronix International Corp. (service provider to Lockheed Martin)
Delivered build, testing, and deployment of mission-critical defense systems in highly controlled environments, reducing subsystem costs by 10%.
2001 – Present
Founder & CEO
PeopleTech Company LLC
Owner since 2006; set strategy and holds full P&L accountability for a technology consulting firm now advising regulated enterprises on AI governance, risk, and AI-enabled operations, built on 25+ years of infrastructure, cybersecurity, and GRC leadership.
